Go a Little Further … Service Extraordinaire Part 1

Updated: Jul 20, 2020


Having a great product or good prices does not excuse stinking service. In fact, I have seen excellent service cover up for boring products.


With this in mind, I would like to share with you, a number of tips, which I have practiced over the years.


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Tip 1.


SPEED MATTERS.


I once went to collect my passport photographs from a nearby photo studio. The vehicle, which I had picked at the local car park was waiting for me, so I asked the guy behind the counter to please hurry up so that I wouldn’t have to ‘pay through my nose’ for my fare home. The more I seemed impatient and in a hurry, the more the attendant ‘took his time’.


Needless to say, I decided to find another photo studio for my next set of passport photographs. Many people make excuses such as, “this is Nigeria”. The truth is that, this is Nigeria and Nigeria is changing. Old business habits will have to be broken. This country can no longer afford to have people dragging their feet all day long and doing two-hour jobs in ten hours. Slothfulness is destructive because it is wasteful. Time is more precious than money.

- One way to be efficient with your time is to have your work organized so that you will always know where everything is kept. Computerization also aids organization.


Is your business missing something? Find out.


Invest as much as possible in Information Technology. One major lesson that I learnt from living and working abroad is that organizing yourself is an investment that will yield great dividends. Europeans can spend 90% of their time on planning and organization and just 10% of their time on implementation. When action is taken, it is taken with the utmost precision.


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